Choice Lead Case Manager

Job Description

The Housing Authority of Kansas City, Missouri is seeking a qualified Choice Lead Case Manager to direct, manage, and administer the Choice Case Management and Relocation Team. The incumbent will also manage their caseload, providing intensive case management to families who formerly lived at Chouteau Courts. This involves assessing family needs, developing individualized plans for each family member, providing resources and tracking referrals and outcomes. Additionally, the Choice Lead Case Manager will track metrics and coordinate services with the United Way of Greater Kansas City.

Responsibilities

• Supervise daily activities of the Choice Case management team.
• Develop Individualized Care Plans (ICP) including health, education, and employment needs for each family member.
• Provide assessment of the eligible resident to determine service needs.
• Implement the team-determined ICP, assisting the resident in achieving their goals.
• Assist the resident in obtaining services through referrals and related activities.
• Partner with community agencies to develop resources that assist program participants with quality of life concerns and promote self-sufficiency.
• Provide crisis interventions to help program participants avert crisis and develop strategies for more productive outcomes.
• Utilize ICPs to help families prepare for self-sufficiency and plan relocation services.
• Assist program participants with finding community resources after relocation, such as employment opportunities and high-performing schools.
• Mediate relationships between landlord and residents and work with Property Managers to alleviate resident issues.
• Support residents by guiding case managers in providing resources for employment, education, and health services.

Education and Experience

Bachelor's Degree or Master's degree in social work, psychology, sociology, or other human services related field. A minimum of five (5) years of case management experience, with supervisory experience is preferred. Computer skills and reliable transportation required. Bi-lingual encouraged. Cultural competence in working with low-income and minority families is desired.