Customer Accounts Advisor

Job Description

We are Aaron's, a leading company in the sales and lease-to-own retail industry, renowned for quality brand names and exceptional customer service.

Join our team as a Customer Accounts Advisor, where you will play a crucial role in driving payment collections, lease agreement renewals, and ensuring customer satisfaction. You will have the opportunity to build lasting relationships with customers to help them achieve ownership.

Skills for Success

Customer Account Advisors at Aaron's excel in connecting with people, demonstrating empathy, and possess strong organizational and negotiation skills. They are committed to making a real impact on customers' lives through meaningful connections.

Responsibilities

• Maintain customers' accounts and updated information.
• Contact customers for lease agreement renewals.
• Persuade customers on the benefits of timely payments.
• Assist in achieving revenue and renewal goals.
• Manage vehicle maintenance and product deliveries.
• Support the Sales Team as needed.

Requirements

• 21 years or older with a valid Driver's License.
• Ability to work varying hours and lift up to 50 lbs.
• Retail/customer service experience preferred.
• High School diploma or equivalent.
• Excellent interpersonal and communication skills.
• Proficient computer skills.

Benefits

• Sundays off.
• Employee assistance and purchase programs.
• Tuition reimbursement.
• 401(k) plan and paid time off.
• Medical, dental, and vision insurance.
• Stock purchase plans.