Member Experience Lead

Member Experience Lead

Company: VASA Fitness

Job Type: Full-Time

Job Description

The Member Experience Lead (MEL) at VASA Fitness is responsible for supporting the General Manager and continually developing a high-performing team within the club. The MEL leads by example and coaches their Member Experience Specialists (MES) on how to provide a world-class experience for VASA members. This individual must be engaging, positive, diligent, organized, and know how to drive their club towards results.

Responsibilities

• Ensure all MES create and maintain our "UPLIFT" culture in the club.
• Implement the welcoming, non-intimidating VASA experience through our guest-to-member journey and create an exceptional brand experience for guests and members.
• Responsible for recruiting, hiring, and training all MES team members.
• Lead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interaction.
• Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop.
• Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful.
• Support the General Manager (GM) by forecasting upcoming staffing needs.
• Have frequent conversations with MES team members to understand changing work.
• Work with the GM to schedule and conduct interviews and ensure the right candidates are hired for open positions.
• Schedule and facilitate training for new MES team members.
• Collaborate with the GM to create a welcoming environment for interview candidates and new hires.
• Constantly evaluate team member-to-member interactions.
• Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement.
• Delegate tasks to maximize efficiencies and create balanced workloads and validate completion.
• Teach and coach MES staff on VASA's non-intimidating approach on how to convert a guest to a member.
• Support GM in creating sales plans that are achieved by addressing and coaching successful behaviors and tactics.
• Communicate, lead by example, and motivate your team to understand and develop a passion for the brand, our values, and our approach.
• Proactively provide ideas and solutions to help move the business forward.
• Ability to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictates.
• Delegate tasks and responsibilities to ensure work is completed and club goals are achieved.
• Build trust and strong relationships with all team members.
• Provide coaching in the moment that inspires commitment and positive change.
• Give input and feedback to GM in succession planning conversations.

Benefits

• Competitive hourly wage of $19.00 plus commission and bonus opportunities.
• Healthcare benefits for employees working 20+ hours per week.
• Two complimentary gym memberships.
• 401k options.
• Paid Time Off, Health, Dental, Vision Benefits, and Paid Parental Leave for 30+ hours per week employees.
• Flexible Vacation Plan and Paid Holidays for 40 hours per week employees.
• 'Great Place to Work' certified company.