- VASA Fitness
- Saratoga Springs, UT
- 2024-01-30T00:00:00Z
Member Experience Specialist
Company: VASA Fitness
Job Description
At VASA Fitness, we are seeking a Member Experience Specialist to create a fun and meaningful experience for our members and guests during every visit. This role involves greeting members, building personal connections, addressing problems promptly, maintaining equipment, and ensuring the club is clean, in accordance with our operational standards. The Member Experience Specialist is also responsible for selling memberships, driving upgrades, and conducting club tours for guests and members.
Operational Responsibilities
- Demonstrates a genuine, kind attitude when interacting with Guests and Members.
- Greet guests and members with a smile, eye contact, and courteous tone.
- Be able to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology.
- Be familiar with our membership plans, pricing, amenities, add-on options, and class formats.
- Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training.
- Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.
Upholds VASA Operational Standards
- Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.
Benefits
- Base rate of $11.40 per hour + $2-4/hr. commission eligibility for memberships and personal training sales.
- Healthcare benefits for employees working 20+ hours per week. Two complimentary gym memberships and 401k options.
- Paid Time Off, Health, Dental, Vision Benefits, and Paid Parental Leave for 30+ hours per week employees.
- Flexible Vacation Plan and Paid Holidays for 40 hours per week employees.