Member Experience Specialist

Member Experience Specialist

Location: [Add location here]

Job Type: [Add job type here]

Job Description

The Member Experience Specialist at VASA Fitness is responsible for delivering a fun and meaningful experience to members and guests during each visit. This includes greeting members and guests in a friendly manner, creating personal connections, ensuring timely problem reporting, organizing equipment, and maintaining cleanliness. The role also involves selling memberships, driving upgrades, and giving club tours to guests and members.

Responsibilities

• Demonstrate a genuine, kind attitude when interacting with guests and members.
• Greet guests and members with a smile, eye contact, and courteous tone.
• Anticipate guest and member needs and provide clear direction, accurate information, and support via tools and technology.
• Be familiar with membership plans, pricing, amenities, add-on options, and class formats.
• Provide club tours, sell memberships, help members upgrade, and book personal training consultations.
• Share member feedback with leadership and collaborate with the team to improve the member experience.
• Execute daily responsibilities to VASA's high standards, including guest and member check-in processes, daily cleaning, restocking merchandise, and processing REVIVE sales.