Front Desk Agent

Job Description

We are looking for a detail-oriented Front Desk Agent to join The Landing at Hampton Marina, Tapestry by Hilton. As a Front Desk Agent, you will be responsible for ensuring all revenue is accurately posted to the correct departments, balancing revenue departments daily, and completing required reports.

Essential Job Functions

• Perform audit procedures as outlined by the hotel and company daily.
• Generate and attribute all necessary audit reports.
• Verify wake-up call requests and ensure proper handling.
• Balance cash receipts and activities during the audit shift.
• Prepare the front office for the 'A' shift and following day.
• Act as a Guest Service representative and manager during night hours.
• Participate in front office meetings and training programs.
• Act as a PBX operator during the audit shift.
• Greet guests warmly and be punctual and uniformed for scheduled shifts.
• Know and comply with company policies and procedures.