Leave Management Ability Analyst - Hybrid (Hartford, CT)

Leave Management Ability Analyst - Hybrid (Hartford, CT)

Location: Hartford, CT

Job Type: Full-Time

Job Description

The Leave Management Ability Analyst at The Hartford investigates claims to determine if the insured person qualifies for benefits and partners with them to facilitate a return to work. They support the mission of rebuilding our customers' lives after an unexpected event or illness within prescribed standards and ethical requirements. The position has a Hybrid work arrangement, involving office-based work in Hartford, CT three days a week.

Responsibilities Include:

• Work with internal and external customers to gather and communicate information related to leave management claims.
• Deliver exceptional customer service using professional written and verbal communication skills.
• Utilize critical thinking and mathematical aptitude to gather information, make sound decisions, and draw appropriate conclusions.
• Make ethical decisions based on a blend of analysis, experience, and judgment.
• Maintain a dedication to meeting the expectations and requirements of internal and external customers.
• Support Group Benefit Claims Diversity and Inclusion initiatives and objectives.

Qualifications:

• 1+ years of experience in quality customer service.
• Strong organizational and prioritization skills.
• Exceptional problem-solving and critical thinking skills.
• Professional verbal and written communication skills.
• Detail-oriented with a high level of accuracy and the ability to meet productivity targets in a fast-paced environment.
• Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.
• HS Diploma/GED required; Associate’s or Bachelor’s degree preferred.
• 1+ years of claim experience is a plus.

Compensation

The annualized base pay range for this role is $40,685 - $61,027. It reflects The Hartford’s total compensation package, which may include short-term or annual bonuses, long-term incentives, and other rewards.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age