Customer Service Representative

Job Description

Join Foundever as a Customer Service Representative and be a part of our team delivering exceptional CX solutions to global industry clients. As a valued team member, you will handle inbound service calls, drive customer satisfaction through various communication channels, and receive ongoing training for skill development. This on-site position requires individuals living within 50 miles of 10431 Pinnacle Dr, Wise, VA 24293.

Responsibilities

• Handle inbound service calls and resolve customer queries professionally.
• Drive customer satisfaction through voice, chat, and email communications.
• Navigate through multiple systems and tools efficiently.
• Participate in ongoing training and skill development programs.

Qualifications

• Demonstrate strong communication skills and multitasking abilities.
• Proven problem-solver with a positive attitude.
• Desire to advance your career within a stable company environment.
• Ability to work independently or as part of a team.
• High school diploma or equivalent GED required.
• Must be at least 18 years old and pass a background check.

Opportunity

As a Customer Service Representative with Foundever, you will play a crucial role as the initial point of contact for clients, offering professional customer service and resolving issues efficiently. Join a team dedicated to providing outstanding customer experiences and enjoy on-site work environment with paid training and comprehensive benefits.

About Foundever

Foundever is a global leader in the CX industry, serving 750+ leading brands worldwide with innovative solutions and empathetic customer service. With a focus on creating connections and adding value through digital solutions and employee expertise, Foundever is committed to excellence and creating meaningful customer interactions.