Help Desk Technician

Job Description

We are looking for a proficient Help Desk Technician to join our Information Technology Team at DecoArt Inc. As a Help Desk Technician, you will provide desk side support, ensure proper installation of computer software products, troubleshoot hardware malfunctions, and promptly resolve technical issues while educating users.

Responsibilities

• Provide help desk support for hardware, software, network, printers, and other computer-related needs.
• Configure and maintain employee accounts, email, and system access.
• Install, test, and update equipment, software, and peripherals.
• Manage service requests and maintain asset inventory.
• Assist with server, network, and phone system maintenance.
• Educate and train employees on computer-related skills.

Requirements

• Associate's degree in Information Technology or equivalent experience.
• 2-3 years of professional IT experience.
• Knowledge of PC networks, servers, hardware/software maintenance, Active Directory, networking, and Microsoft Office products.
• Strong problem-solving and communication skills.
• Ability to manage multiple projects, maintain confidentiality, and adhere to strict standards.

Benefits

• Competitive base salary.
• Comprehensive benefits package.
• 401k plan with company match.
• Paid time off and holidays.
• Opportunity for professional growth in a collaborative environment.