Ruby Car Processing and Exceptions Specialist

Job Description

Title: Ruby Car Processing and Exceptions Specialist

Company: Avis Budget Group

Job Type: Full-Time

Salary: Competitive salary, with bonus potential and comprehensive benefits

At Avis Budget Group, we are seeking a Ruby Car Processing and Exceptions Specialist to join our team. This position is responsible for processing financial related tasks and all paperwork exceptions associated with the purchase of a vehicle. The role includes processing vehicle titles and registrations to establish or transfer ownership of a motor vehicle using the respective state and agency guidelines in a timely and accurate manner.

Responsibilities

• Update internal systems with information on trade-in vehicles to be accounted for as an asset.
• Process trade-in payoff payments to respective lienholders using proper calculation.
• Handle other financial and banking related tasks that arise that are not part of the daily and normal process.
• Generate banking reports via various financial sites/files received.
• Use the LongPen system to process incoming deal paperwork where applicable by signing and notarizing documents thoroughly and accurately.
• Execute titles according to different state’s rules.
• Mail all documents to proper locations including tag agencies and DMV locations.
• Track all incoming and outgoing work in a shared system for visibility and to identify gaps in processes and enable seamless reporting for management.
• Work with banks and lienholders to obtain titles on vehicles associated with payoffs.
• Work to ensure the auction or brick and mortar stores receive trade titles as needed.
• Keep track of any deal that is missing paperwork and follow up on a regular basis to get it resolved swiftly.
• Respond to all customer inquiries in a timely and professional manner.
• Work with tag agencies, brick and mortar locations, and DMVs to ensure all deals are complete.
• Complete cross-training in other department functions and be prepared to stand in for other roles as necessary.
• Facilitate the Long Pen signatures process/experience with customers.
• Other duties as needed or assigned.

Requirements

• High school diploma/GED required.
• 2-4 years of data entry experience.
• Previous customer service skills.
• Previous experience in an automotive dealership transactional support role.
• Vehicle title experience.
• Minimum 2 years banking, account reconciliation, accounts payable/receivable experience.
• Must be a Notary Public.
• Proficient PC skills (MS Office – Excel, Word, Outlook) - some macro knowledge preferred.
• Background check and fingerprinting may be required for DMV online processing/supervision.

Benefits

• Competitive salary.
• Bonus potential.
• Medical, Prescription Plans, Dental, Vision.
• Flexible Spending Accounts.
• Basic and Voluntary Life and AD&D.
• PTO.
• 401K Savings Plan with company match of 6%.