Technician, Field Svc IV-Temp

Job Description

Canon Solutions America, Inc. is looking for a Technician, Field Svc IV-Temp to provide operational, maintenance, and networking support for customers. In this temporary, project-based role, you will diagnose and repair mechanical, software, network, and system failures of Canon products, ensuring accurate record-keeping and customer satisfaction. The position requires expertise in maintaining technical information, providing solutions for technical problems, and meeting customer demands efficiently.

Responsibilities

• Diagnose and repair mechanical, software, network, and system failures of Canon products.
• Prepare reports on product failure trends and service ability issues.
• Maintain technical information, expense reports, and Canon property.
• Provide solutions for escalated technical and customer service-related problem areas.

Requirements

• High School Diploma, GED, or equivalent, with 4-6 years of related experience.
• Demonstrated expertise in technical support of Canon products.
• Ability to work in a 24x7 environment, do shift work, and on-call rotations.
• Capacity to meet the minimum performance standards for technical quality and customer satisfaction.

Company Overview

Canon Solutions America, Inc. is a market leader in providing enterprise, production, and large format printing solutions. With a focus on innovation and sustainability, Canon Solutions America, Inc. helps drive efficiency and cost savings for businesses of all sizes.