Customer Experience Associate

Job Description

Foundever is seeking a dedicated Customer Experience Associate to join our team. As the first point of contact for our clients, your role will involve delivering exceptional customer service through inbound calls. You will have the opportunity to work on-site and collaborate with a supportive team to handle customer inquiries and provide solutions.

Responsibilities

• Handle inbound service calls professionally.
• Drive customer satisfaction through effective communication via voice, chat, and email.
• Navigate through various systems and tools efficiently.
• Prioritize ongoing training and skill development.

Qualifications

• Strong communication skills and the ability to assist customers while navigating screens.
• Problem-solving attitude and eagerness to advance in a reputable company.
• Enjoy working independently as well as part of a team.
• Must be at least 18 years old with a high school diploma or GED.
• Must live within 50 miles of 10431 Pinnacle Dr, Wise, VA 24293.

Benefits

Foundever provides a supportive work environment with paid training, benefits, and opportunities for career growth. Join us in delivering exceptional customer experiences to global industry clients while enjoying the rewards of a compassionate work culture.