- Foundever
- Jackhorn, KY
- 03-06-2024
Job Description
Foundever, a global leader in the customer experience (CX) industry, is seeking a Customer Experience Representative to join their team in Wise, VA. As a pivotal point of contact for clients, the role entails delivering exceptional customer service through voice, chat, and email communications. The position involves handling inbound service calls, navigating multiple systems, and ensuring customer satisfaction without any cold calling.
Responsibilities
- Handle inbound service calls and address customer inquiries.
- Drive customer satisfaction through professional voice, chat, and email interactions.
- Navigate through various systems and tools efficiently.
- Engage in ongoing training and skill development opportunities.
Qualifications
- Strong communication skills with the ability to multitask effectively.
- Problem-solving skills and a positive attitude.
- Desire to advance in a stable work environment.
- Capable of teamwork and independent work.
- Must reside within 50 miles of the Wise, VA location.
- 18+ years of age with a high school diploma or equivalent.
- Successful background check completion.
Benefits
Join a team with 35+ years of industry-leading experience, focused on employee well-being and growth. Experience an award-winning culture and dedicated on-site role. Enjoy paid training, benefits, and a sense of purpose within a compassionate work environment.