Guest Service Agent

Job Description

We are looking for a Guest Service Agent to join the Hampton Inn Virginia Beach-Oceanfront North team. As a Guest Service Agent, you will play a crucial role in ensuring our guests have a pleasant and memorable stay. Your primary responsibilities will include providing excellent customer service, assisting with guest inquiries and requests, managing reservations, and ensuring a smooth check-in and check-out process.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Assist guests with check-in and check-out, including processing payments.
• Respond to guest inquiries and provide information about hotel facilities and services.
• Handle guest requests promptly and efficiently.
• Maintain accurate records of guest interactions and transactions.

Requirements

• Previous experience in customer service or hospitality is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using computer systems and hotel management software.

Benefits

• Competitive salary.
• Opportunities for career growth and advancement.
• Employee discounts on hotel stays and other services.
• Warm and friendly work environment.