Guest Service Agent

  • Hampton Inn Virginia Beach-Oceanfront North
  • Virginia Beach, VA
  • time-alarm-solid 03-11-2024

Job Description

We are looking for a Guest Service Agent to join the Hampton Inn Virginia Beach-Oceanfront North team. As a Guest Service Agent, you will play a crucial role in ensuring our guests have a pleasant and memorable stay. Your primary responsibilities will include providing excellent customer service, assisting with guest inquiries and requests, managing reservations, and ensuring a smooth check-in and check-out process.


  • Greet and welcome guests in a friendly and professional manner.
  • Assist guests with check-in and check-out, including processing payments.
  • Respond to guest inquiries and provide information about hotel facilities and services.
  • Handle guest requests promptly and efficiently.
  • Maintain accurate records of guest interactions and transactions.


  • Previous experience in customer service or hospitality is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in using computer systems and hotel management software.


  • Competitive salary.
  • Opportunities for career growth and advancement.
  • Employee discounts on hotel stays and other services.
  • Warm and friendly work environment.