Inbound Customer Services Representative

Job Description

Company: Foundever
Job Type: Full-time
Salary: Competitive

Foundever is a global leader in the customer experience (CX) industry, providing exceptional CX solutions to top global brands. We are currently seeking an Inbound Customer Services Representative to join our team at our location in Wise, VA.

Responsibilities:

• Handle inbound service calls professionally and efficiently.
• Drive customer satisfaction through excellent communication via voice, chat, and email.
• Navigate multiple systems and tools to provide accurate information.
• Participate in ongoing training and skill development programs.

Qualifications:

• Must live within a 50-mile radius of Wise, VA.
• Strong communication skills with the ability to multitask and assist customers effectively.
• Problem-solving attitude and desire to grow within a reputable company.
• Ability to work both independently and as part of a team.
• Minimum 18 years of age with a high school diploma or GED equivalent.
• Must pass a background check.

Benefits:

As an Inbound Customer Services Representative at Foundever, you will have the opportunity to be the first point of contact for clients, providing top-notch customer service. Enjoy a culture built on over 35 years of experience, compassionate work environment, paid training, and benefits that prioritize your well-being.

If you are ready to join a team that values connection and empathy, apply today to become part of the Foundever family.