Lead Problem Management Specialist - CRM

Job Description

Discover Financial Services is looking for a Lead Problem Management Specialist in CRM to manage the lifecycle of Corporate Risk Management Problems. The role involves identifying root causes, minimizing future impacts, and partnering with cross-functional teams to resolve issues effectively.

Responsibilities

• Manage lifecycle and coordinate actions to resolve assigned Problems.
• Ensure service level agreements are met and problems are documented in ServiceNow.
• Identify process improvements and mentor team members.

Required Qualifications

• Associate’s degree in Business, IT, Mathematics, or related field.
• 4+ years of experience in Banking Operations or Project Management.

Preferred Qualifications

• Bachelor’s degree in relevant field.
• 1+ years of risk management or people management experience.

Application Deadline

Closes on Mar-06-2024. Apply now!

Compensation

Base pay ranges $75,500.00 to $127,900.00 with incentives.

Benefits

• Paid Leave, 401(k), Medical, Dental, Vision, and more.