Customer Experience Specialist (Inbound Calls Only) Morristown, TN

Job Description

We are looking for a Customer Experience Specialist (Inbound Calls Only) to join our team at Foundever in Morristown, TN. As part of our organization, you will handle inbound service calls, drive customer satisfaction through various communication channels, and play a key role in resolving customer issues. This position offers the opportunity to work on-site, receive paid training, and be part of a company with a commitment to employee development and well-being.

Responsibilities

• Handle inbound service calls.
• Drive customer satisfaction through voice, chat, and email communications.
• Navigate through multiple systems and tools.
• Participate in ongoing training and skill development.

Qualifications

• Strong communication skills and the ability to multitask.
• Problem-solving skills with a positive attitude.
• Desire to grow within a reputable company.
• Ability to work independently and in a team environment.
• Must reside within 50 miles of Morristown, TN.
• Minimum of 18 years of age and high school diploma or equivalent.
• Successful completion of a background check.

Benefits

• Opportunity for advancement within the company.
• On-site work environment.
• Paid training and benefits package.
• Commitment to employee well-being.