- Foundever
- Avawam, KY
- 02-23-2024
Job Description: Customer Support Specialist (No Outbound Calls)
Foundever, a global leader in the customer experience (CX) industry, is seeking a Customer Support Specialist to join their dynamic team in Chavies, KY. As a key point of contact for clients, you will provide exceptional customer service through inbound service calls, chat, and email communications. This role requires strong communication skills, problem-solving abilities, and a proactive approach to customer inquiries.
Responsibilities:
- Handle inbound service calls effectively and professionally.
- Drive customer satisfaction by providing support via voice, chat, and email channels.
- Navigate through various systems and tools to assist customers efficiently.
- Pursue ongoing training and skill development opportunities to enhance performance.
Qualifications:
- Live within 50 miles of Chavies, KY location.
- Demonstrate strong communication skills and multitasking abilities.
- Be a problem-solver with a positive attitude towards customer service.
- Desire to grow within a reputable company and work collaboratively.
- Must be 18+ years old with a high school diploma or GED equivalent.
- Prior customer service experience is a plus.
Benefits:
- Join an award-winning culture with 35+ years of industry-leading experience.
- Receive on-site paid training and enjoy comprehensive benefits.
- Contribute to meaningful work that prioritizes employee well-being.
- Be part of a global team delivering innovative customer experiences.