- Foundever
- Wise, VA
- 02-23-2024
Job Description: Customer Services Specialist (No Cold Calling) - Foundever™ - Wise, VA
Foundever, a global leader in the customer experience industry, is seeking a Customer Services Specialist to join the team at our Wise, VA location. As part of our dynamic team, you will handle inbound service calls, drive customer satisfaction through multiple communication channels, and provide high-quality support to our clients.
Responsibilities:
- Handle inbound service calls professionally and efficiently.
- Drive customer satisfaction through voice, chat, and email communications.
- Navigate through various systems and tools to assist customers effectively.
- Participate in ongoing training and skill development programs.
Qualifications:
- Strong communication skills and ability to multitask while assisting customers.
- Problem-solving attitude with a willingness to learn and grow within a reputable organization.
- Ability to work both independently and collaboratively in a team environment.
- Must be at least 18 years old with a high school diploma or GED equivalent.
- Background check clearance is mandatory.
Benefits:
- An award-winning culture emphasizing employee well-being and growth opportunities.
- On-site work environment promoting customer-centric interactions.
- Paid training and comprehensive benefits.
- A sense of purpose in delivering exceptional customer service.
If you are passionate about delivering outstanding customer service and are ready to advance your career with a reputable company, apply now to join Foundever's team of customer service professionals.