- Foundever
- Appalachia, VA
- 02-23-2024
Job Description
Foundever is seeking a Customer Support Specialist to join our team in Wise, VA. As a part of our customer experience solutions, you will handle inbound service calls, provide excellent customer service via voice, chat, and email, and navigate various systems and tools. This role offers growth opportunities, paid training, and the chance to be the first point of contact for our global clients.
Responsibilities
- Handle inbound service calls and provide exceptional customer service.
- Use voice, chat, and email communications to ensure customer satisfaction.
- Navigate through multiple systems and tools efficiently.
- Participate in ongoing training and skill development.
Qualifications
- Strong communication skills and ability to multitask on screens while assisting customers.
- Problem-solving skills with a positive attitude.
- Desire to advance in a dependable company environment.
- Ability to work independently and collaboratively within a team.
- Minimum age requirement of 18 years old.
- High school diploma or GED equivalent.
- Must reside within 50 miles of Wise, VA.
- Successfully pass a background check.
Benefits
Join a culture of award-winning excellence, with paid training and benefits prioritizing your financial, physical, and mental well-being. Contribute to meaningful customer connections and be part of a global team creating exceptional experiences for leading brands.
About Foundever
Foundever is a global leader in the customer experience industry, supporting millions of customer conversations daily in over 60 languages. We value innovation, empathy, and expertise to deliver exceptional customer experiences for our clients worldwide.