MRO Sales and Customer Support Manager

Job Description

We are seeking an experienced MRO Sales and Customer Support Manager to join Middle River Aerostructure Systems, a world-leading manufacturer of thrust reversers and specialized aerostructures. In this role, you will be responsible for managing aviation-related contracts, sales campaigns, and customer relationships to ensure profitability and satisfaction.

Responsibilities

• Lead sales campaigns for new contracts and proposals.
• Develop and leverage aviation network to find new customers.
• Manage profitability and customer satisfaction for assigned contracts.
• Provide service agreement and program management.
• Assure timely resolution of customer issues and satisfaction.
• Interact with internal teams and act as a liaison with customers.
• Contribute to sales and business plans development.
• Participate in future developments discussions and present to leadership.
• Work with cross-functional teams and important clients.
• Lead in negotiations with key clients and generate operating procedures.

Requirements

• Bachelor's degree or equivalent with 5+ years of Sales or Customer Management experience.
• Recent experience in MRO within the aviation industry.

Desired Characteristics

• Strong communication and interpersonal skills.
• Demonstrated problem-solving and leadership abilities.
• Ability to lead programs and resolve complex issues.

Middle River Aerostructure Systems is an equal opportunity employer committed to Equal Opportunity Employment principles.